FAQ – Frequently Asked Questions
Orders
How do I place an order?
Select your item, choose your size and color, then click "Add to Cart". Follow the payment steps to finalize your order.
Can I modify or cancel my order?
You can modify or cancel your order within 24 hours of purchase by contacting us via email. After this period, the order is being processed and can no longer be modified.
Shipping
What are the delivery times?
Orders are shipped within 2 to 5 business days. Delivery then takes 5 to 10 business days depending on your location.
Do you ship internationally?
Yes, we ship throughout Canada and internationally. Fees and delivery times vary by destination.
How can I track my order?
A confirmation email with a tracking number will be sent to you as soon as your order is shipped.
Returns and Exchanges
What is your return policy?
We accept returns within 14 days of receiving your order. Items must be unworn, unwashed, and with their original tags.
How do I make a return?
Contact us by email with your order number and the reason for the return. We will send you return instructions.
Are exchanges possible?
Yes, size or color exchanges are possible subject to availability. Contact us within 14 days of receipt.
Sizes and Products
How do I choose my size?
Each product page contains a detailed size guide with measurements (chest, waist, hips). If in doubt, we recommend taking the next size up.
Are the colors true to the photos?
We do our best to accurately represent the colors. Slight variations may exist depending on your screen settings.
What materials are your clothes made of?
The composition is indicated on each product page. We primarily use polyester, viscose, and elastane for optimal comfort and support.
Payment
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.
Is my payment information secure?
Yes, all transactions are secure and encrypted. We do not store any banking information.
Contact
How to contact us?
You can reach us by email or via the contact form on our website. We respond within 24 to 48 business hours.